The short version
- Unopened, unused products in their original packaging can be returned within 14 days of delivery for a refund or exchange.
- Faulty, damaged or incorrect items are replaced or refunded at our cost, always.
- For safety reasons we cannot accept opened or part-used pressurised cylinders or cartridges.
- Refunds are issued within 14 days of the return reaching us.
Your rights
Consumer protection in Canada is provincial. The province or territory you buy from gives you rights in respect of goods that are faulty, not as described, or not delivered, and in some provinces specific cancellation rights for internet purchases. Nothing in this policy limits those rights. This page describes our general approach in plain terms; it is general information, not legal advice.
What we can accept
- Unopened and unused, with any seal intact;
- In its original packaging and resaleable;
- Returned within 14 days of the delivery date.
What we cannot accept
Nitrous oxide cylinders and cartridges are pressurised goods. Once a cylinder has been connected, part-discharged or had its seal broken, we have no way to verify its remaining contents or its safety, so we cannot resell it and cannot take it back. This is a safety limitation, not a commercial one, and it is standard for pressurised food products. We therefore cannot accept:
- Used or part-used cylinders and cartridges;
- Items with broken seals or missing safety caps;
- Items damaged after delivery through misuse, incorrect storage or accident;
- Specially configured pallet orders, unless faulty.
None of this affects your rights if the goods are faulty or were misdescribed.
How to return something
- Email support@creamchargerscanada.com or message us on WhatsApp with your order number and what you would like to return.
- We confirm the return address and give you a return reference.
- Pack the items securely in their original packaging with the reference visible.
- Send by a tracked service and keep proof of postage.
Please do not send anything back before contacting us — pressurised goods must be declared correctly to the carrier, and an unannounced return may be refused.
Who pays for return shipping
- Faulty, damaged or incorrect items — we pay. We arrange collection or refund your postage.
- Change of mind — you pay the cost of returning the goods.
Refund timing and method
We inspect returns on arrival and refund within 14 days of receiving them, by Interac e-Transfer to the email on the order. Original delivery charges are refunded when the whole order is returned because it was faulty or incorrect.